OTTO has been selected by Yelp as one of 100 “top-rated businesses” in America, and has been invited to a historic event taking place at Yelp’s San Francisco headquarters this November 4-5 called Coast-To-Coast: Coming Together Because We Mean Business.
OTTO was the sole Maine business selected by Yelp for this honor. Businesses were first nominated by Yelp’s North American community managers as “businesses that have a great reputation in their communities and on Yelp.” That list was then whittled down to 100 by Yelp HQ.
Yelp’s Business Outreach Manager, Corey Dane, describes the selected businesses as savvy in their approach to (and acceptance of) new customer feedback channels: “This choice group of business owners doesn’t get hung up by 1 and 2 star reviews; they use feedback to make necessary changes. Social is very much a part of their marketing strategy, and that includes taking an active role in managing their reputation on Yelp and in the community.”
Although the 100 businesses chosen for the honor range wildly in category, experience levels, and years in business, Dane says they have one thing that unites them: “their steadfast desire to build a robust business in their local market.”
OTTO is extremely proud to have been selected for this honor. As an independent restaurant group built and sustained on word-of-mouth exposure, OTTO has embraced Yelp as a valuable awareness tool, and as an important channel for engaging with its valued guests.
OTTO is looking forward to attending the events at Yelp HQ and hopes that the seminars and discussions will provide additional tools and knowledge to further harness the power of online feedback to continue to make OTTO the best it can be.